A Tracking Number will be sent to you by email in around 10 – 15 days after your order has been placed. If you haven’t received your tracking number within the time frames above, please contact our customer support team here and we’ll be happy to assist!
I never received my package, what should I do?
If your item has not arrived within 30 days after the day you placed the order, contact our customer service team through our Contact Us page and we will do our best to help you!
Will I be charged for duties or custom when my package arrives in my country?
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. HOWEVER, duties and taxes are calculated and changed by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges might be for your order.